Testimonials

  • Irene and Duncan Markham

    We rented a property for two months organised by Monica Rio.  She has always been courteous, helpful and knowledgeable.

    She met us when we arrived at 8pm. This should us a high level of professionalism is expected by your company 

    However on Sunday 10th she exceeded all expectations. Our power failed totally at 7pm   We contacted Monica who came straight away. Unfortunately neither she nor her husband were able to fix the problem.  Monica called the electrician and told us to go for dinner. The electrician might take up to four hours. She said she would call us when he arrived.  

    She called us to let us know that everything was working and that we did not need to return until we were ready .

    This level of service is outstanding and we felt strongly that the company should know what staff do to make clients happy.

    Well done to Monica and the company 

     

    Yours faithfully 

    Irene and Duncan Markham 

     

  • Stephen Porter

    " I can honestly say that my dealings with Marcela Properties have been first class !

    Anja, the ultimate professional, patiently persevered taking a clearly indecisive couple from property to property, until the right one came along! Together with a good solicitor, the deal was agreed, arrangements made, all signed and sealed extremely quickly and smoothly. I must mention the contribution of Isobel of Marcela. She also helped in the latter stages of the deal, but she came to the house, on a bank holiday, the day after we moved in, to help us sort out a problem - fantastic service!

    Overall I would not hesitate to use Marcela again - but we have no intentions of moving from this great house Anja found for us - just yet !!!!! "

     

    November 2018

     

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    Professionalism - Anja Scheck from our first meeting must have thought we were the timewasters from hell (England!) - several other estate agents in Lagos certainly felt so !!!!! - but retiring to another country, and sinking your "hard earned" into a property is SO daunting - it's very late in life to make a mistake - so sorry to anyone who "wasted time" with us. But Anja gave us time, her thoughts, her experience! And FINALLY she took us to THE place!

     

    From then on everything went like clockwork (many thanks to Jac &Monica our solicitors). Unbelievably, Anja's determination to make the deal work was matched by her colleague Isabel Marques - who turned up at the house on a bank holiday, the day after getting the keys, to sort out a problem with the garage door! Gold star quality service. Thanks to the both of you. Sharon & Stephen"

     

    Cheers

    Stephen

     

     

    October 2018

  • Alvaro & Larisa

    Last year in January we had our first meeting with Anja from Marcela to visit a house in Vila do Bispo that we really  liked! We live in the Netherlands and made the appointment by phone. Anja from there on helped us throughout the whole process and it wasn’t an easy one at the end we even joked the house was really like a pregnancy, while it took exactly 9 months to have finally the Keys . This wasn’t the agency’s fold, but the sad passing away from one of the sellers and therefore the extra paperwork that came alone.
    We got anxious a bit during the process, because nothing was signed yet and the waiting makes you extra anxious. Anja took the anxiety away by working great and always keeping us up to date during the waiting time.
    Never failing in appointments and helping us with all the papers.
    We are really grateful for that, because of her great work and also the assistance from Miquelina we have our lovely house in Vila do Bispo now to enjoy!
    Thanks again for all the effort!
    Obrigado
  • Gareth and Karen Saunders

    Dear Anja 
     
    Thank you for your kind assistance as always.
    Karen and I would like to thank you and Maxime for all the help, advice and effort you have given us with the sale of our apartment.
    It has all gone very well for us and much easier and quicker than we had expected.
    Once again thank you very much.  Best wishes for the future 
     
    With our best wishes
    Gareth and Karen Saunders 
  • Maria

    I went to Portugal this month with a very small window of time to make a lifetime dream come true...find a retirement home in Lagos!
    I was very fortunate to find Patrick.
    He has helped me every step of the way... truly an amazing agent . 
    Not living there made it much more challenging, but his knowledge, experience and willingness to go over and above the call of duty has made this process much less stressful.  From day one he has worked very closely with me
    guiding me thru each step....a true professional!
    I signed off on the agreement yesterday and well on my way to make my dream come true!
    Thank you
  • Andrew & Beverly Dennis

    You requested some feedback on the services your office provided for us and we are happy to do this as our experience was excellent.
    It was the Marina office we used and It was Jorge that progressed the purchase for us and we found him to be reliable, trustworthy and always with a very pleasant manor.

    The rest of the team, Isabella and Paula, have also been so helpful and kind.
    The whole team have given us helpful information and encouragement as we have taken the step to move here and make Lagos our permanent home.

    Altogether, they are a delightful team to have worked with, and equally delightful and helpful as neighbours.
    We have, in fact, introduced a couple of friends, and will continue to do so because of our excellent experience.
    We hope this helps.


    With our kind regards.
    Andrew & Beverly Dennis
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